Return Policy

Return Policy

Your satisfaction is our top priority at Falak Souq. If you are not completely satisfied with your purchase, subject to eligibility, we offer an option to return the item for a refund or exchange.

Eligibility

Before raising a return request, please check if you meet any one of the following conditions:

• The original product received at the time of delivery is either partially or completely damaged.
• The product is defective, covered under warranty and declared as irreparable by our service partner.

• The product received is different from product ordered.

Return Process

To initiate a return, please contact us at support customersupport@falaksouq.com or call/WhatsApp us on +971 52 709 7967 during business hours within 2 days of receipt of your order with adequate proofs (videos/images). Please note that no return requests will be entertained after this.

Refunds
Once we receive the returned item, we will inspect it to ensure that it meets the eligibility criteria for a refund. If the item is eligible for a refund, we will issue a refund to your original payment method within 7 working days.
Exchanges
If your product(s) is eligible for an exchange, it will be shipped only after the receipt of the original items and proper inspection clearance. Kindly note that any repair request cannot be settled with an exchange until and unless a technician visit is done and the inspection report warrants complete replacement.
Return Shipping
The items should be packed in the original brand box and taped appropriately to ensure a safe transit back to the warehouse. In case the box is not available, the sender will have to arrange for a sturdy and safe corrugated box by themselves to pack the items in and handover to the pick-up executive.
Any in-transit damage due to poor packaging will be the responsibility of the sender alone. Our customer care agent will communicate the date of pick-up on which the sender will be expected to be available at the given address for proper handover.